Managed IT Services

The IT you can depend on. The provider you can trust.

How many of these common IT issues are you dealing with?

Things are constantly broken.

Technology failures are getting in the way of business and wasting valuable time. Maybe one of your servers is constantly going down, or your network connection is erratic, or your laptop takes forever to reboot.

Cybersecurity threats are everywhere.

Hackers target organizations large and small, ransomware threatens us all, and viruses are everywhere. Worst of all, you are expected to keep up with all of that.

You have no plan.

Your IT costs are random and unpredictable. You have no idea how at-risk you are from hackers, virus, and all the rest. Your data is not backed up and your software is out of date. You have no idea what to do in case of a technology disaster.

Let Pango Technology manage your IT so that you can focus on the most important thing of all: your business.

What Are Managed IT Services?

Managed IT services is an approach where organizations delegate their IT operations and support to an expert third-party organization that specializes in:

  • Help desk support.
  • Around-the-clock network and system monitoring.
  • Comprehensive security.
  • Keeping hardware and software up to date.
  • Long term IT planning.
  • Managing IT vendors.
  • Building IT skills in your staff.
  • Backups, disaster recovery, and business continuity.

Managed IT services are proactive and oriented towards preventing issues rather than simply fixing them as they arise.

True managed IT service providers are constantly working to make your information technology stable and secure. Stable and secure systems have fewer issues and are consequently cheaper and easier to maintain for both the organization and their managed IT service provider. You save money because of reduced downtime for your staff. Your IT service provider saves money because they have fewer things to fix. Imagine being in a position where your IT services provider is as interested in your success as you are.

In contrast, traditional break-fix IT service providers are reactive and spend less time on forward planning and addressing root-cause issues. Instead of investing time up front, the break-fix model reacts to problems. Break-fix organizations are often way-behind and do not have time to address root problems because of the never-ending interruptions from broken systems.

How We Help

Pango Technology will step in and take over the day-to-day management of your IT infrastructure. This allows you to enjoy benefits such as:

Fewer Day-to-day Issues

An ounce of prevention is worth a pound of cure. We cut the time your business wastes dealing with ongoing IT issues and make sure that your systems are stable, updated, and secure. When you do have an issue, we resolve it quickly and address the root cause so that you do not see that issue again.

Peace of Mind that Your IT is Secure

We provide a comprehensive security solution that includes: end-point protection (including anti-virus, anti-malware, and spam filtering), next-generation firewall solutions, and a process that follows the NIST Cybersecurity Framework for issue detection and response. We also provide comprehensive backup, disaster recovery, and business continuity services, because there are disasters we cannot prevent.

Continuous Improvement

Technology is constantly changing. There are new threats and challenges as well as new tools and opportunities. Keeping up with all that change is a big job and distraction for your business. Our business is keeping up with that landscape and making sure that your technology solutions do too. Every month we will come to your business to spend a day making sure you are up-to-date, safe, secure, and that you are taking advantage of all that technology has to offer.

Technology strategy that aligns with your business

Technology is a tool that not only supports and protects but can also improve your business. We will work with you on a quarterly basis to develop a forward-looking approach to information technology. This process allows you to plan instead of just reacting. You cannot control IT costs if you have no idea what they might be. You cannot avoid threats if you are not looking for them. You cannot be sure you are getting the most from your investment if you do not understand what it can do.

Enterprise Support for Small Businesses

We all need enterprise support because:

Enterprise-level IT threats are now aimed at organizations of all sizes.

Viruses and other malware exploit your networking infrastructure to steal data, create botnets, and hold your data hostage. Hackers target organizations large and small.

Enterprise-level opportunities exist too!

Technology can be transformative, with opportunities that include reduced operating costs, more effective sales processes, and better HR management.

Businesses of any size are dependent on technology to keep their doors open.

Credit card processing depends on your internet connection. Point of sale applications must be continuously accessible. Every organization has some crucial piece of software that drives their business success.

This level of support requires a team of dedicated technology specialists including networking experts, server administrators, help desk staff, security professionals, and senior IT advisors. At the same time, small and midsized organizations cannot afford to bring all that expertise in-house by way of their own dedicated IT department.

When you partner with Pango Technology, you gain access to our full team of dedicated IT professionals. We provide enterprise-grade help desk support, network administration, server maintenance, security services, IT vendor management, strategic technology consulting, and IT project work when needed.

Pango Managed Technology:

Stop Buying into These Common IT Myths

Cost

Myth: I cannot afford good IT

People assume that because they are a small business, enterprise-class IT is not an option for them due to the massive investment required

Fact:

True managed IT service providers make enterprise tools and services available at a small business scale.

Time

Myth: Changing IT Service Providers is Too Disruptive.

People are worried that switching to a new provider will take too much time and will disrupt their operations for longer than they can afford.

Fact:

The upfront time investment will save you time by making you whole organization more efficient.

Quality

Myth: IT breaks down all the time and that is just how it is.

Computers break and IT guys some to fix them. It is the natural order and just a cost we must bear.

Fact:

Broken systems are not normal.

Status quo, "it-breaks-all-the-time" IT is expensive due to lost productivity, missed opportunities, and business
disruption. Stable, effective, and useful IT is within your reach.

Let's Take Back Control of Your IT, Together

Let’s get started

Give us a call or fill out the form below to have one of our friendly, knowledgeable professionals get in touch. We would love to learn more about
your organization and find out how we can best help you.



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